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Fantastic Sams recognized for excellent customer service

Newsweek names our hair salon franchise one of America’s Best Companies for Customer Service

A smiling stylist dressed in black works on the hairdo of a smiling customer sitting in a chair in front of the stylist and wearing a black smock.
Happy customers mean better business. We’ve very proud our hair salon franchise was ranked among America’s Best Companies for Customer Service.

We’re proud to announce we earned a spot in Newsweek’s inaugural 2019 list of America’s Best Companies for Customer Service.

Newsweek listed Fantastic Sams, one of the oldest full-service family hair salon franchises in the U.S., as one of the top three hair salons in America when it comes to customer service. You can see the full ranking here. Among the reasons we earned this honor were the likelihood of customer recommendations, the quality of communication with customers and our range of services.

“It’s important to Fantastic Sams that our customers enjoy their salon experience; we want it to be the best part of their day,” says Denise Gorlick, Fantastic Sams Vice President of Operations. “Earning a spot in Newsweek’s inaugural list of America’s Best Companies for Customer Service demonstrates that our franchisees are making our customers happy, proud and satisfied. It’s why they keep coming back and recommending our salon services to others.”

To create the list, Newsweek collaborated with analytics firm Statista to conduct an independent survey of more than 20,000 U.S. customers. They were asked how likely they would be to recommend brands to friends and family. Respondents also evaluated brands based on quality of communication, technical competence, range of services, customer focus and accessibility.

This is one of several recent accolades for Fantastic Sams. The company also earned a spot in Entrepreneur magazine’s 2019 Franchise 500® list, the world’s most comprehensive franchise ranking. Fantastic Sams consistently earns placement in the annual ranking due to the brand strength and support we offer franchisees.

About Fantastic Sams

Fantastic Sams is one of the world’s largest salon franchises, offering women, men and children quality hair care at an affordable cost. Refining its business model over the course of four decades, Fantastic Sams is the oldest franchised unisex salon in North America. The company revolutionized the hair salon franchise industry in the 1970s by introducing a no-appointment-necessary experience to the full-service hair salon. Now the franchise has nearly 1,000 locations across the country, and it continues to grow. Fantastic Sams is headquartered in Massachusetts and it is owned by Dessange International, a multinational European luxury salon and beauty products company.

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Discover how you can become an owner of one of our hair salon franchises by filling out the form on this page. You can also learn more about the franchise offering by exploring our research pages.