Privacy Policy

Fantastic Sams Franchise Corporation (“Fantastic Sams,” “we” or “our”) (i) owns the Fantastic Sams franchise system (the “Franchise System”) that operates under the trademarks of Fantastic Sams (the “Trademarks”), (ii)  licenses independently owned and operated Fantastic Sams salons (“Franchised Salon(s)”) the right to use the Franchise System and Trademarks, and (ii) licenses subfranchisors (“Subfranchisors”) to use the Fantastic Sams Franchise System to license independently owned and operated Franchised Salons.

The purpose of this Privacy Policy is to explain our practices in connection with our www.fantasticsams.com website (including any mobile optimized versions of our site) (the “Website”), any software applications made available by us for use on or through computer and mobile devices (the “App(s)”), and any social media pages that we may control (collectively, the “Services”). By using the Services, you are agreeing to this Privacy Policy and all of the terms and conditions contained herein. If you do not agree with this Privacy Policy, please do not use the Services or provide us with any of your Personal Information (defined below).  Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of the Services.

This Privacy Policy does not apply to Franchised Salons, which are owned and operated by independent business people. For example, a Franchised Salon may use email or other methods of communicating with its guests. Each Franchised Salon is solely responsible for those types of communication, and you should contact a Franchised Salon directly to understand how it may treat your personal information.

This Privacy Policy does not apply to Subfranchisors, which are owned and operated by independent business people.  For example, a Subfranchisor may use email or other methods of communicating with guests of Franchised Salons in the region where the Subfranchisor operates.  Each Subfranchisor is solely responsible for those types of communication, and you should contact a Subfranchisor directly to understand how it may treat your personal information.

Types of Information We Collect

We may collect personal information about you (information that identifies you as a specific person or relates to you as a specific person) (“Personal Information” or “PI”) such as your:

• Name
• Address (billing and shipping addresses)
• Telephone number
• Email address
• Credit and debit card information
• Employment history
• Preferences

We may also collect information related to the computer or other device that you may use to access the Services. This type of information may not identify the individual user, but instead may identify the computer or other device used.

How is Personal Information Collected and Used by Fantastic Sams?

Submitted by You: Examples of how your Personal Information may be collected include when you:

• Apply for employment
• Contact us with a question, comment or request
• Initiate a search on the Website or use any of the Services
• Make a product, vendor, or real estate inquiry
• Make a purchase or complete a transaction on our Website or using the Services
• Respond to any promotional and/or other marketing offers, including any coupons initiated by us or third party marketing automation providers

Cookies: This Website uses “cookies” and the other Services may use cookies. Cookies are small pieces of information that this Website (or the other Services) sends to your computer and that are stored on your computer’s hard drive. Cookies save your preferences and record browser activity. Cookies may be used to enhance your experience using the Services. For example, a cookie may save login information so that you don’t need to login every time that you use the Services. Cookies mays also be used for marketing purposes to determine how the Services are used. We may also participate in third-party ad networks and allow third parties to use cookies, and other tracking technologies on the Services to collect usage information and display targeted ads; these third parties may be able to associate the information they collect with other information they have about you from other websites and sources.

Mobile Devices: When you visit the Website on a mobile device or use any of the Services on a mobile device, we may collect information related to your unique mobile device ID, as well as location information. Should you download any Apps, we, as well as our service provider may monitor, track, and collect usage data. For example, we may collect data specific to the days and times which you access the App(s) from your specific device.

Do Not Track: Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit.  Note, however, there is no industry consensus as to what site operators should do with regard to these signals. Accordingly, we do not monitor or take action with respect to “Do Not Track” signals or other mechanisms.  For more information on “Do Not Track,” visit http://www.allaboutdnt.com.

Other Sources: We may also receive your Personal Information from other sources, such as social media platforms, people that you are in some way connected with on social media platforms, public databases, and the like.

Location Tracking: Additionally, when you visit our Website, or use any Services, we may collect information about your location using technologies like GPS, wi-fi, Bluetooth or cellular tower proximity. This type of information may be used to locate your proximity to nearby Franchised Salons, or to identify offers and other location specific items that may be of interest to you.

How is the Personal Information that We Collect Used?

The Personal Information that we may collect from you may be used for our legitimate interests, including:

• To evaluate your candidacy for employment
• To respond to your inquiries and/or fulfill your requests (for example, if you contact us with a question, we will use personal information like your email address or phone number to reply to your inquiry)
• To complete and fulfill any purchases or requests for services (for example, to process payment and initiate shipping of an order of products)
• To send you marketing communications
• For our business purposes (marketing research, data analysis, etc.)
• To present products and services to you that we think may be of interest to you
• Maintain, market and improve our loyalty program
• For any other lawful purpose

How is the Personal Information We Collect Disclosed?

Your Personal Information may be disclosed as follows:

• Franchisees, Subfranchisors, and Franchisees of Subfranchisors*: We may share your Personal Information with our franchisees, who individually own and operate Franchised Salons. We may also share your information with our Subfranchisors. Your Personal Information may also be shared with the franchisees of the Subfranchisor who individually own and operate Franchised Salons, either by us or the Subfranchisor.
• Affiliates**: We may disclose your information to our affiliates, who may use your Personal Information as described in this Privacy Policy, including for their direct marketing purposes. (California residents have certain rights set forth below.)
• Vendors and Service Providers: We may share your Personal Information with vendors and service providers with whom we, our affiliates, or our franchisees have a business relationship. For example, we may share your information with travel service companies, financial service companies, insurance companies, payment and credit card processing companies, accountants and legal advisors, and email delivery services such as advertising agencies and email or marketing automation providers and other vendors.
• Merger or Acquisition: We may share your Personal Information with a third party who acquires any part of Fantastic Sams itself, or any of its affiliates, whether such acquisition is by way of merger, consolidation, or purchase of all or a substantial portion of our assets.Disclosure Permitted by Law: We may share your Personal Information to government or public agencies, law enforcement authorities, regulators, and/or any other person or entity having legal authority or justification for receipt of your Personal Information if: (i) we believe that we are required to do so by law; (ii) we believe that we are permitted to do so by law or legal process; (iii) to respond to a claim; or (iv) to protect the rights, property, or safety of Fantastic Sams, its affiliates, its subfranchisors, any of their franchisees, or others.

Without limiting the above, we may share aggregated information that does not identify you or de-identified information about you with third parties, franchisees, or affiliates for any purpose, except as prohibited by law.

How Do We Protect Your Personal Information?

Fantastic Sams takes reasonable steps to help protect your Personal Information. However, data transmitted over the Internet is not completely secure and we cannot guarantee the security of any information that is provided to us.

Other Information

• Children’s Online Privacy: The Services are intended for general audiences and are not directed to children under thirteen years of age. Fantastic Sams does not knowingly collect personal information as defined by the U.S. Children’s Online Privacy Protection ACT (“COPPA”) from children in a manner that is not permitted by COPPA. If we become aware that a child under 13 has provided us with personal information as defined by COPPA, we will delete the child’s information from our records to the extent required by COPPA.
• Your California Privacy Rights: We may share personal information as defined by California’s “Shine the Light” law with third parties and/or affiliates for such third parties’ and affiliates’ own direct marketing purposes. If you are a California customer, you are entitled to request certain information regarding our compliance with this law. To request such a notice, please send a written request to legal@fantasticsams.com.  Requests must include “California Privacy Rights Request” in the subject and include your name, street address, city, state and zip code.
• Changes to this Privacy Policy: We may revise this Privacy Policy from time to time, and/or use your Personal Information for new, unanticipated uses not specified in this Privacy Policy. Should we update this Privay Policy, updated versions of this Privacy Policy will be posted on the Website. You should review this Privacy Policy periodically, so that you can be up to date on our most recent privacy policy and procedures.
• This Privacy Policy is governed by the internal substantive laws of Massachusetts, without regard to its conflict of laws principles. Jurisdiction for any claims arising under or out of this Privacy Policy shall lie exclusively with the state and federal courts within Massachusetts. If any provision of this Privacy Policy is found to be invalid by a court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Privacy Policy, which shall remain in full force and effect.
• UNDER NO CIRCUMSTANCES SHALL FANTASTIC SAMS HAVE ANY LIABILITY WHATSOEVER FOR ANY ERRORS OR OMISSIONS IN INFORMATION PROVIDED THROUGH THE SERVICES, OR FOR ANY DAMAGES, LOSSES, OR EXPENSES THAT MAY OCCUR WHILE ACCESSING THE WEBSITE, OR ANY LINKED SITE, OR THE INABILITY TO ACCESS THESE SITES; OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE; OR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT OR SPECIAL DAMAGES ARISING OUT OF THE BREACH OF THIS PRIVACY POLICY, HOWEVER OCCASIONED.
• Contact Information: If, after reviewing this Privacy Policy, you have questions or concerns regarding the Privacy Policy or your Personal Information, please send an email to legal@fantasticsams.com.
• Review and Deletion: You may request to review, delete, or modify your Personal Information at any time by contacting us via email at legal@fantasticsams.com. If reasonably practicable, we will comply with any such request. Please note that copies of information that is updated, modified or deleted may remain viewable in cached and archived pages for a period of time, and we may maintain records in our systems of this information as well.